Managing difficult conversations
We can handle a challenging situation
In business, there are some conversations that people dread – often because they may affect people emotionally. Knowing how to handle difficult situations requires careful navigation through the issues, along with tact, compassion and a level-head.
JAW Communications' Principal Consultant Julie Weldon has assisted many individuals and organisations in managing difficult staff and client communications.
For example, Julie provided support to the CEO and HR director of a consulting company to develop messaging to support organisational restructuring through the various cycles of their business. This included managing termination conversations with dignity, as well as helping them engage with their clients and with remaining staff.